Terms & Conditions

Train With Catia - trainwithcatia.com Last updated: September 1st, 2026

1. Who We Are

These Terms & Conditions ("Terms") govern your use of the website trainwithcatia.com (the "Site") and any personal training, Classical Pilates instruction, coaching programmes, or related services (the "Services") provided by Catia Conde, operating as Train With Catia ("we", "us", "our"), based in the Algarve, Portugal.

Business/Trading name: Train With Catia
Operator: Catia Conde
Registered/Business address: Vila-Moura, Algarve
Contact email: catiaslconde@gmail.com.

By accessing the Site or booking any Service, you agree to be bound by these Terms. If you do not agree, please do not use the Site or book our Services.

2. Eligibility

Our Services are intended for individuals aged 18 or over. If you are under 18, a parent or legal guardian must review and accept these Terms on your behalf and must provide written consent before you take part in any session.

3. Health Disclaimer & Assumption of Risk

This is the most important section of these Terms - please read it carefully.

3.1. Personal training, Classical Pilates and any physical exercise carry an inherent risk of injury. By booking or attending any session, you confirm that you are voluntarily participating and that you are in good enough physical condition to do so, or that you have obtained clearance from a qualified medical professional.

3.2. We strongly recommend that you consult your doctor before beginning any new exercise programme, particularly if you are pregnant, post-partum, recovering from injury or surgery, managing a chronic condition, or aged 60 or above.

3.3. You must inform us, before your first session, of any medical condition, injury, pregnancy, or physical limitation that could affect your ability to safely take part. We will adapt sessions where reasonably possible, but we are not medical professionals and nothing provided through the Site or during sessions constitutes medical advice, diagnosis, or treatment.

3.4. To the maximum extent permitted under Portuguese law, you assume full responsibility for any risk of injury, loss, or damage arising from your participation in the Services, except where such injury, loss or damage is caused by our gross negligence or wilful misconduct, in which case our liability shall not be excluded, in accordance with Articles 809 and 800 of the Portuguese Civil Code.

3.5. Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded or limited under applicable Portuguese or European Union law.

4. Bookings, Payment & Cancellations

4.1. Sessions and programmes are booked via the contact channels indicated on the Site (including WhatsApp) and are confirmed once payment or a deposit, where required, has been received.

4.2. Prices are shown on the Site in Euros (€) and may be updated from time to time. The price applicable to your booking is the price confirmed at the time of booking.

4.3. Cancellation policy: The cancellation policy for live online or in-person sessions requires a minimum of 48 hours for cancellation or 24 hours for rescheduling, subject to availability. Cancellations made with less than 24 hours' notice will incur a full charge with no refund.

4.4. Right of withdrawal (14-day cooling-off period): Under Decreto-Lei n.º 24/2014 (transposing Directive 2011/83/EU on consumer rights), consumers ordinarily have a 14-day right of withdrawal from distance or off-premises contracts. However, this right does not apply to contracts for leisure or sport-related services that specify a particular date or period of performance (Article 17(1)(l) of Decreto-Lei n.º 24/2014). Since our sessions and programmes are scheduled for specific dates, this statutory withdrawal right generally does not apply once a session date is confirmed. Any refund outside of this is governed by our cancellation policy above, at our discretion.

4.5. Online/digital programmes purchased and immediately accessed are, once access has been granted and you have expressly consented to immediate performance and acknowledged the loss of the withdrawal right, not eligible for the 14-day withdrawal period either, in accordance with Article 17(1)(j) of Decreto-Lei n.º 24/2014.

5. Your Conduct

You agree to behave respectfully towards Catia and any other participants, to follow safety instructions given during sessions, and not to use the Site for any unlawful purpose.

6. Intellectual Property

All content on the Site - including text, images, programme descriptions, and branding - is owned by or licensed to Train With Catia and is protected under Portuguese and EU copyright and intellectual property law. You may not copy, reproduce, or redistribute this content without our prior written consent.

7. Limitation of Liability

7.1. To the fullest extent permitted by Portuguese law, we shall not be liable for any indirect, incidental, or consequential loss arising from your use of the Site or participation in the Services.

7.2. Nothing in this section limits liability that cannot lawfully be limited or excluded, including liability for death, personal injury caused by negligence, fraud, or any statutory right you hold as a consumer under Portuguese or EU law.

8. Complaints & Dispute Resolution

8.1. If you have a complaint, please contact us first at [INSERT EMAIL] so we can try to resolve it directly.

8.2. As a consumer, you are also entitled to use the EU Online Dispute Resolution (ODR) platform, available at https://ec.europa.eu/consumers/odr, for the out-of-court resolution of disputes relating to online purchases.

8.3. You may also refer unresolved disputes to an Alternative Dispute Resolution (ADR) entity recognised in Portugal, such as [INSERT RELEVANT REGIONAL CONSUMER ARBITRATION CENTRE, e.g. CIAB - Centro de Informação, Mediação e Arbitragem de Consumo do Algarve, if applicable].

9. Governing Law & Jurisdiction

These Terms are governed by Portuguese law. Any dispute not resolved through the mechanisms above shall be subject to the exclusive jurisdiction of the Portuguese courts, without prejudice to any mandatory consumer-protection rules that entitle you to bring proceedings in your own country of residence within the EU.

10. Changes to These Terms

We may update these Terms from time to time. The version published on the Site at the time of your booking applies to that booking. We recommend checking this page periodically.

11. Contact

Train With Catia catiaslconde@gmail.com.